Shipping and return
SHIPPING AND DELIVERY
If you need help with online ordering, please call us on +45 33135622 or send us an email at email@example.com.
Return and right of cancellation
If you have ordered several items in one order and we cannot deliver the items at the same time, the cancellation period starts from when you or another person you have chosen (but not the carrier) takes physical possession of the last item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following weekday.
You cannot cancel by refusing to receive the item or by failing to pick it up without at the same time giving notice that you cancel. Danish customers can use the law's standard cancellation form, but it is not mandatory. You can find the form by clicking here: cancellation form
The cancellation period has been met if you send your notice that you regret the purchase before the cancellation period has expired.
Returned goods are sent to:
Parcel center North
Att.: Simply Chocolate Copenhagen
In the return package, you must enclose a copy of the order confirmation, invoice or other documentation for your purchase.
Goods cannot be sent by cash on delivery or without distribution, and you must pay for the return of the item yourself. You should also ensure that the item is securely wrapped when you return it. You bear the risk for the package/goods yourself until we receive it. Therefore, keep the postal receipt as well as any track and trace number.
If you have purchased several items in one order and regret only part of your purchase, we will not refund the delivery costs. If you have chosen a form of delivery that is more expensive than the cheapest form of delivery that we offer, you will not be reimbursed for the extra cost.
We will refund the amount without undue delay and in any case no later than 14 days from the date on which we received your notice of cancellation. However, we can withhold the refund until we have received the goods back or until you have sent documentation that the goods have been returned.
We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.
You must normally examine the item in the same way as you can and must in a shop, but you must not use it. If you have used it in a way that you are not allowed or cannot in a business, and we cannot sell it again, or cannot sell it at full price again, you must count on us deducting the decrease in value in the amount you must have back. If the item no longer has a commercial value, we will not refund the purchase amount.
The item must be returned in intact original packaging. You should also ensure that the item is securely wrapped when you return it. You bear the risk for the package/goods yourself until we receive it. Therefore, keep the postal receipt as well as any track and trace number.